Emerald Pearl

Since we sell to many countries, but the customs policies of each country are different, we cannot uniformly set the price including tax, so our price does not include import duties. When the parcel arrives at the local customs, there may be duties that need to be paid by the recipient.

• Warm White 3000k / Neutral White 4500k / Cold White 6000k is single color, dosen't support dimming and color changing , no remote control
• 3 Colors Switchable, it includes Warm White,Neutral White and Cold White. You can press the switch to change the colors. Dosen't support dimming,no remote control
• Remote Dimmable, supports dimming and color changing with the RF remote controller

No, but we can customize it, if you need please contact us.

supports@sasalamp.com

YES. All our products are constant current and wide range voltage powered. Support AC90-260V input.Applicable to all countries.

Yes,the LED driver and light source both are replaceable, you do not have worry about it because it is free as it has the 3 years warranty.

Yes, All our products come with 3 years warranty and 30 days free return service.During this period, any quality problems will be taken seriously by us, and any replacement parts caused by quality problems are free

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please send the below informtions to supports@sasalamp.com

Order Number:

Reason of Return:

Pick-up Address:

Contact Number:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at supports@sasalamp.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at supports@sasalamp.com

Parcels can be tracked on your order page.We provide UPS,FEDEX,DHL Express shipping, all orders can be tracked on their official wesite also.