Shipping policy
Shipping Policy
Order Processing
All orders are processed and dispatched within 1–5 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.
Shipping Methods & Delivery Times
We ship worldwide. Delivery time depends on your location and the shipping method selected at checkout:
- Express Shipping (UPS / FedEx / DHL): approximately 3–9 business days to major destinations (5–10 business days for Australia, Canada and Mexico).
- Standard Shipping: approximately 25–35 business days.
Delivery times are estimates starting from the dispatch date and are not guaranteed. Remote areas may require additional transit time.
Shipping Costs
Shipping costs are calculated automatically at checkout and are based on the destination, the weight of your order, and the shipping method you select. Any shipping promotions or free-shipping thresholds, when active, are applied automatically at checkout.
Customs, Duties & Taxes
Orders shipped internationally may be subject to import duties, customs fees and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. Please contact your local customs office for details.
Order Tracking
Once dispatched, you will receive a tracking number by email. Please allow up to 48 hours after dispatch for tracking information to appear. If you have any questions about your shipment, contact us at supports@sasalamp.com.
Incorrect Address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect address. If you notice an error after placing your order, contact us immediately at supports@sasalamp.com.
Damaged or Missing Items
We carefully inspect and pack every item before shipping. If your order arrives damaged or with missing parts, please contact us within 48 hours of delivery with photos of the packaging and item, and we will send replacements as soon as possible at no extra cost.