Refund policy
Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all tags and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please email the following information to supports@sasalamp.com:
- Order number
- Reason for return
- Pick-up address
- Contact number
- Photos of the item (if the return is due to damage or a defect)
Once your return is approved, we will send you a return shipping label and clear instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Please include photos and your order number in your first email to speed up the process.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at supports@sasalamp.com.
Non-Returnable Items
Custom-made or made-to-order items produced to your specifications cannot be returned unless they arrive damaged or defective.